• Lecture 1

        • Introduction to Business & Technical Communication 
        • Books & Materials
        • Modules 
        • Importance of Business & Technical Communication 
        • Types of Communication

      • Lecture 2

        • Types of Oral communication
        • Modes of Delivery
        • Preparation and Delivery of a Presentation
        • Delivery Guidelines  
        • Using Visual Aids

      • Lecture 3

        • Writing a resume & letter of application
        • Defining your objectives
        • Planning 
        • Drafting
        •  Evaluating
        •  Revising

      • Lecture 4

        • Target Audience
        • Writing for Experts
        • Types of Experts
        • Audience’s use of Document

      • Lecture 5

        Defining Objectives 
         Document Purpose
               a. Explicit Purposes
                        To provide information 
                        To give instructions
                        To persuade the reader
                        To enact (or prohibit) something
                b. Implicit Purposes
                       To establish a relationship
                       To create trust and establish credibility
                        To document actions

      • Lecture 6

        • Tell how you want to change the readers’ attitudes.
        •  Learn your readers’ important characteristics.
        • Learn the types of your possible readers. 
        • Fill in a sample worksheet that should be kept in mind when defining objectives. 
        • Learn the importance of ‘Appropriateness’ in business and technical communication.

      • Lecture 7

        • Characteristics of Effective Technical Communication
        •  Good technical communication is:
        • Accurate 
        • Clear 
        • Concise 
        • Coherent 
        • Appropriate

      • Lecture 8

        • Completeness
        •        Guidelines to secure Completeness in your writing:
        •                       Provide all necessary information.
        •                       Answer all questions asked.
        •                      Give something extra, only when desired.
        • Credibility 
        •  Conciseness

      • Lecture 9

        • Consideration
        •           Ways to secure consideration are:
        •                   Focus on ‘you’ Instead of ‘I’ or ‘we’.
        •                   Show audience benefit or interest in the receiver.
        •                   Emphasize positive, pleasant facts.
        • Concreteness
        •        Guidelines to compose concrete & convincing messages:
        •                  Use specific facts and figures.
        •                 Put action in your verbs.
        •                 Choose vivid, image-building words.

      • Lecture 10

        • Clarity
        •  Do’s and Don’ts of Clarity
        •  Examples
        • Checklist
        • Courtesy
        • Do’s and Don’ts of Courtesy
        • Examples
        • Checklist

      • Lecture 12